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FAQ - OXHE
All related knowledge for the Open-Xchange Hosting Edition
Take care to install the open-xchange-crawler package.
In addition, the new feature must be enabled on a per user or per context base.
Check out the provisioning manual for more details:
Yes. At the moment "All-in-One Gestures" is known to disable the right click feature in the GUI. So e.g.
Yes, but you must create 2 seperate profiles within Microsoft Outlook. Otherwise the plugins will not work.
Yes, PST files in versions prior Microsoft Outlook 2007 have a file size limit of 2GB.
Yes, please use the "scanpst.exe" to defragment your PST files.
Microsoft Outlook itself can only handle exactly 65535 objects within a folder.
This long startup time can have different causes. Do you have many Microsoft Outlook plugins installed? Do you have a big mailboxes? Outlook tries to index mails in your Mailbox on startup.
This can have more than 1 reason: Is your network connection to the server still open/alive? Did you see the Oxtender Splash Screen when you started Microsoft Outlook?
The free/busy view uses the internal connection handling of IE/Outlook.
No, only the OX Server must run with NTP to ensure the correct time. The Oxtender will always use the server time for calculating.
With the Version change from Mircosoft Outlook 2000 to 2003, the internal format in the PST files was changed to UNICODE. This might be the reason for your broken data.
The notifier in the system tray normally contains error messages and details when something is wrong.
The Oxtender supports PUSH or POLL mode. This depends on the OX Server configuration, if you activated the UDP Push settings, then Oxtender will work in Push mode.
The Oxtender can be activated/deactivated in the "Add-In Manager" within Microsoft Outlook.
It has a built in poll intervall of 30 seconds. You can also trigger a reload if you switch folders. For example if you switch from Calendar folder A to Calendar folder B.
Bugs can be reported through the Open-Xchange Bugzilla. You can find it at: http://bugs.open-xchange.com/
basically there only is a theoretical limit of 2^31 recipients
basically there only is a theoretical limit of 2^31 tasks
basically there only is a theoretical limit of 2^31 contacts
basically there only is a theoretical limit of 2^31 for groupware folders, the number of IMAP folders depends on what the used IMAP server does support.
The Open-Xchange server does set this flags as user-defined flags on the imap server. Outlook does save flags internal. This means that Flags in the groupware can differ to flags set in Outlook.
By default the data will be transferred to the Admin user. Note that the users personal data is not transferred but deleted.
The display name is a field that is currently automatically filled in when a contact is created, but is currently not used in the web interface, although it is used when linking to Outlook.
Flags are visual marks that can be added to items such as emails, while tags are textual labels that can be added to most items.
This usually works with no issues. It may be dependant on your WebDAV client that is caching the view on the InfoStore. Try refreshing the view or at worst case restarting your WebDAV client.
This is because you are not the owner of the calendar. Only the owner can create private tasks not the delegated person.
This is dependant on the implementation. Please ask your provider for details.
Contacts can be imported using either vCard or CSV files. See the manual for details.
Notes are not synchronised by the OXtender.
There are two methods: The simplest way is to get the OXtender for Microsoft Outlook and on initial start-up it will synchronise your data onto Open-Xchange.
No, version numbers are automatically set and incremented whenever the object is changed in the InfoStore (Via WebDAV or directly in the interface).
These folders are standard mail folders and software like OX relies on them as for example sent emails are automatically placed in the folder “Sent”. Therefore, such folders cannot be deleted.
If these items are hidden then they can be turned on again by clicking on the top right hand down arrow in the console under the “Logout” button.
This is usually because the package purchased does not entitle the user to access these modules. Please contact your provider for details.
This is so that you can create your own mailing lists consisting of internal users and external email addresses.
For outlook this is currently unsupported, but if this happens to other users too this may be because you have not checked the “Notify all participants by E-Mail” check box in the appointment.
These codes are usually used for logging purposes and for support. They do actually mean something to support and development.
This is often because ‘You’ have not subscribed to that shared folder.
Participants can be invited although they have another appointment at the same time. This is possible by ignoring the conflict message that appears when saving.
The green status indicates an appointment that can not conflict with other appointments. It is a “Free State” for an appointment.
The header is printed when in a “List” or “H-Split” modes. To print the content of the email you have to be in the email, therefore either open the email or view it in “Detail” mode.
At this point you have not entered the Open-Xchange system and have not been identified so Open-Xchange will display the login screen in the language of your browser.
This URL is for a WebDAV client. Unless your browser supports WebDAV directly then this will not work.
Report these to your supplier and they will be able to help. The messages you receive will contain an error number that is important to support and development, so please note these numbers too.
This is not a question of viewing in the OX web GUI; it is a question of viewing HTML content at all. In general no, it is not too safe to view HTML content in most email clients.
Links are used to logically connect collaboration items together.
In most modules if you go into the “Detail” view there is a tab called “Links” you will see your lined item in there.
Other InfoStore Folders is the second part of the InfoStore where users can publish orphaned (stand alone) folders from their personal InfoStore section.
Public folders are areas where users can contribute. Mike creates a public folder and grants everyone access to it. Anne creates an appointment in this folder and it will be Anne's appointment.
The Admin user is mainly used as a fallback account for deleted user info. The Admin account is where all data will go when a user is deleted (e.g. InfoStore data, Appointments etc.).
The InfoStore is the name of the whole object repository where items can be placed for storage, sharing and automated version control.
The global address book, in Outlook, when linked with Open-Xchange with the OXtender contains only Open-Xchange system users (e.g. people in your company using Open-Xchange).
This is done very simply by creating an Outlook rule that will forward all items in the SENT folder to the IMAP Sent folder. See manual for details.
This is very simple to do, just create address book and the calendar in the PUBLIC FOLDERS section and grant all users access to it.
When preferences are selected the console changes to “Configuration” mode. This is the same as pressing the configuration short cut button at the top of the tree.
The InfoStore can be accessed in two ways: First by using the browser based user interface into Open-Xchange.
Open-Xchange provides contacts and appointments through a WebDAv interface that offers iCal and vCard files. Thunderbird and Evolution can access mail through IMAP or POP3.
Currently the OXtender supports Microsoft Outlook 2003 and 2007 for full synchronisation of calendars, contacts etc.
The Open-Xchange front-end utilises true font scaling and therefore supports a huge range of resolutions. It only runs into problems when it runs out of space.
The Open-Xchange product will run on most web browsers, but performance is better on a browser that is optimised for AJAX. This includes: Firefox (2+); Internet Explorer 7; SeaMonkey (1.0+)
A email address for a resource is required by outlook so that outlook is able to manage resources. The OX server does not sent emails to that address.
basically there only is a theoretical limit of 2^31 for all together per context
The manual for writing own plugins, can be found in the Open-Xchange Wiki
The default plugin, shipped with the software, authenticates against the Open-Xchange database. Other examples are included in the development documentation.
Behind that extra link, there is a plugin which can also be a own developed one.
The link is generated from the template in the configuration file /opt/open-xchange/etc/groupware/notification.properties
For those who have a support contract bugs are to be reported via the Open-Xchange ticket system. New tickets are created through an email to support@open-xchange.com.
The context admin is a special user in the groupware who is able to log in to the GUI. This user gets shared items from deleted users on deletion.
The default module access is webmail, all others have to be enabled through te provisioning interface as described in the provisioning manual
Of course! the Open-Xchange GUI can be used to replace the existing Webmail system.
for the context admin, all modules must be enabled the like the users in the context have
The APIs are to be found under Interfaces in this wiki
You need to register at the Open-Xchange web site
Packages for download are available in the Open-Xchange maintenance portal
Use easy login for this. A PHP example for easy login is also available.
For implementing single sign on, easy login could be used
A description can be found in the Wiki on the Hyperion UWA page
You can use the JSON HTTP API used by the gui, a example is to be found here: Adding a pre defined UWA widget for a User
Currently, Cyrus, Dovecot and Courier are the supported IMAP servers. This is described in more detail in the installation manual.
The Open-Xchange server has no own email server included. The Open-Xchange server does access mailboxes from existing systems. Please have a look at our architecture white paper.
Provisioning of all objects (contexts, users, ...) can be very flexible done through the command line tools and the Java RMI interface.
The users and groups can be synced into OX through the commandline tools. The authentication can be done online through a LDAP authentication module
The recent (Beta-) Version of OX SE contains the pure groupware application. Front ends for administration as well as migration tools will follow later
A forum for discussions is available on our web site
Packages for download and further information are available at http://www.open-xchange.com/OXSE/
