Report Client (EN) (18)

report client throws "java.lang.RuntimeException: Could not generate DH keypair" error

java.lang.RuntimeException: Could not generate DH keypair

How often do I need to report?

The report has to be sent once per month.

I activated the report, but can not get access to updates. Now what?

Is the right Maintenance Key from the main Open-Xchange Hosting Edition or Open-Xchange Server Edition registered in the reporting tool?

My access to updates is locked. What do I do?

Access will be activated immediately upon receipt of a valid report. A report can be triggered instantly manually.

What are the consequences if I do not install the Open-Xchange Report Client?

Maintenance (download updates) and support will be discontinued if there is no current report. "Current" means within 30 days.

What is the contractual basis for the Open-Xchange Report Client?

Access of maintenance requires proof of a valid maintenance subscription for all Open-Xchange users operating at the respective installation.

How can I check which information is transferred from Open-Xchange Report Client?

Confidence in data security is very important. Therefore, no personal data will be transferred and the complete process is completely transparent and traceable.

Will transmission of the reports cause any security risks for my server?

The Report Client transfers all data over an encrypted HTTP connection. The connection is always started by the Open-Xchange Server and the mechanism provides no way to reach the server from outside.

On my system, there are more users than I have licensed. What happens now?

Open-Xchange or the system integrator that implemented your Open-Xchange system will get back to you to address the sublicensing.

I do not want to use the Report Client, but how can I access updates and support?

That's not possible. Please contact your Open-Xchange partner, your account manager at Open-Xchange or info _AT_ open-xchange.com.

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