FAQ

Frequently Asked Questions


OXHE (39)

All related knowledge for the Open-Xchange Hosting Edition

Take care to install the open-xchange-crawler package.
In addition, the new feature must be enabled on a per user or per context base.
Check out the provisioning manual for more details:

Yes. At the moment "All-in-One Gestures" is known to disable the right click feature in the GUI. So e.g.

Yes, but you must create 2 seperate profiles within Microsoft Outlook. Otherwise the plugins will not work.

Yes, PST files in versions prior Microsoft Outlook 2007 have a file size limit of 2GB.

Yes, please use the "scanpst.exe" to defragment your PST files.

Microsoft Outlook itself can only handle exactly 65535 objects within a folder.

This long startup time can have different causes. Do you have many Microsoft Outlook plugins installed? Do you have a big mailboxes? Outlook tries to index mails in your Mailbox on startup.

This can have more than 1 reason: Is your network connection to the server still open/alive? Did you see the Oxtender Splash Screen when you started Microsoft Outlook?

The free/busy view uses the internal connection handling of IE/Outlook.

No, only the OX Server must run with NTP to ensure the correct time. The Oxtender will always use the server time for calculating.

With the Version change from Mircosoft Outlook 2000 to 2003, the internal format in the PST files was changed to UNICODE. This might be the reason for your broken data.

The notifier in the system tray normally contains error messages and details when something is wrong.

The Oxtender supports PUSH or POLL mode. This depends on the OX Server configuration, if you activated the UDP Push settings, then Oxtender will work in Push mode.

The Oxtender can be activated/deactivated in the "Add-In Manager" within Microsoft Outlook.

It has a built in poll intervall of 30 seconds. You can also trigger a reload if you switch folders. For example if you switch from Calendar folder A to Calendar folder B.

A email address for a resource is required by outlook so that outlook is able to manage resources. The OX server does not sent emails to that address.

The manual for writing own plugins, can be found in the Open-Xchange Wiki

The default plugin, shipped with the software, authenticates against the Open-Xchange database. Other examples are included in the development documentation.

Behind that extra link, there is a plugin which can also be a own developed one.

The link is generated from the template in the configuration file /opt/open-xchange/etc/groupware/notification.properties

For those who have a support contract bugs are to be reported via the Open-Xchange ticket system. New tickets are created through an email to support@open-xchange.com.

The context admin is a special user in the groupware who is able to log in to the GUI. This user gets shared items from deleted users on deletion.

The default module access is webmail, all others have to be enabled through te provisioning interface as described in the provisioning manual

Of course! the Open-Xchange GUI can be used to replace the existing Webmail system.

for the context admin, all modules must be enabled the like the users in the context have

The APIs are to be found under Interfaces in this wiki

You need to register at the Open-Xchange web site

Packages for download are available in the Open-Xchange maintenance portal

Use easy login for this. A PHP example for easy login is also available.

For implementing single sign on, easy login could be used

A description can be found in the Wiki on the Hyperion UWA page

You can use the JSON HTTP API used by the gui, a example is to be found here: Adding a pre defined UWA widget for a User

Currently, Cyrus, Dovecot and Courier are the supported IMAP servers. This is described in more detail in the installation manual.

The Open-Xchange server has no own email server included. The Open-Xchange server does access mailboxes from existing systems. Please have a look at our architecture white paper.

Provisioning of all objects (contexts, users, ...) can be very flexible done through the command line tools and the Java RMI interface.

The users and groups can be synced into OX through the commandline tools. The authentication can be done online through a LDAP authentication module

The recent (Beta-) Version of OX SE contains the pure groupware application. Front ends for administration as well as migration tools will follow later

A forum for discussions is available on our web site

Packages for download and further information are available at http://www.open-xchange.com/OXSE/

OXSE (39)

Knowledge entries for the product Open-Xchange Server Edition

Take care to install the open-xchange-crawler package.
In addition, the new feature must be enabled on a per user or per context base.
Check out the provisioning manual for more details:

Yes. At the moment "All-in-One Gestures" is known to disable the right click feature in the GUI. So e.g.

Yes, but you must create 2 seperate profiles within Microsoft Outlook. Otherwise the plugins will not work.

Yes, PST files in versions prior Microsoft Outlook 2007 have a file size limit of 2GB.

Yes, please use the "scanpst.exe" to defragment your PST files.

Microsoft Outlook itself can only handle exactly 65535 objects within a folder.

This long startup time can have different causes. Do you have many Microsoft Outlook plugins installed? Do you have a big mailboxes? Outlook tries to index mails in your Mailbox on startup.

This can have more than 1 reason: Is your network connection to the server still open/alive? Did you see the Oxtender Splash Screen when you started Microsoft Outlook?

The free/busy view uses the internal connection handling of IE/Outlook.

No, only the OX Server must run with NTP to ensure the correct time. The Oxtender will always use the server time for calculating.

With the Version change from Mircosoft Outlook 2000 to 2003, the internal format in the PST files was changed to UNICODE. This might be the reason for your broken data.

The notifier in the system tray normally contains error messages and details when something is wrong.

The Oxtender supports PUSH or POLL mode. This depends on the OX Server configuration, if you activated the UDP Push settings, then Oxtender will work in Push mode.

The Oxtender can be activated/deactivated in the "Add-In Manager" within Microsoft Outlook.

It has a built in poll intervall of 30 seconds. You can also trigger a reload if you switch folders. For example if you switch from Calendar folder A to Calendar folder B.

A email address for a resource is required by outlook so that outlook is able to manage resources. The OX server does not sent emails to that address.

The manual for writing own plugins, can be found in the Open-Xchange Wiki

The default plugin, shipped with the software, authenticates against the Open-Xchange database. Other examples are included in the development documentation.

Behind that extra link, there is a plugin which can also be a own developed one.

The link is generated from the template in the configuration file /opt/open-xchange/etc/groupware/notification.properties

For those who have a support contract bugs are to be reported via the Open-Xchange ticket system. New tickets are created through an email to support@open-xchange.com.

The context admin is a special user in the groupware who is able to log in to the GUI. This user gets shared items from deleted users on deletion.

The default module access is webmail, all others have to be enabled through te provisioning interface as described in the provisioning manual

Of course! the Open-Xchange GUI can be used to replace the existing Webmail system.

for the context admin, all modules must be enabled the like the users in the context have

The APIs are to be found under Interfaces in this wiki

You need to register at the Open-Xchange web site

Packages for download are available in the Open-Xchange maintenance portal

Use easy login for this. A PHP example for easy login is also available.

For implementing single sign on, easy login could be used

A description can be found in the Wiki on the Hyperion UWA page

You can use the JSON HTTP API used by the gui, a example is to be found here: Adding a pre defined UWA widget for a User

Currently, Cyrus, Dovecot and Courier are the supported IMAP servers. This is described in more detail in the installation manual.

The Open-Xchange server has no own email server included. The Open-Xchange server does access mailboxes from existing systems. Please have a look at our architecture white paper.

Provisioning of all objects (contexts, users, ...) can be very flexible done through the command line tools and the Java RMI interface.

The users and groups can be synced into OX through the commandline tools. The authentication can be done online through a LDAP authentication module

The recent (Beta-) Version of OX SE contains the pure groupware application. Front ends for administration as well as migration tools will follow later

A forum for discussions is available on our web site

Packages for download and further information are available at http://www.open-xchange.com/OXSE/

OXtender (0)

Knowledge entries for the Open-Xchange OXtenders

OXtender 2 for MS Outlook (19)

OXtender 2 for MS Outlook

No, maybe later. This is currently in planning.

Open-Xchange disadvise this. Especially by using of group appointments, it will be happen duplicates on the server.

No, for the use of OXtender 2 for Microsoft Outlook, it is useful to create a new profile for a initially full synchronization of the server content.

Yes, OXtender 2 for Microsoft Outlook has a special plug-in to define Mail Filter.

Yes, this is possible.

For PIM Objects the answer is currently ‘No’; this is scheduled for he next version of the OXtender. For mails (HTML Mails) the RTF is fully supported.

Yes

No, this functionality is not available

Yes

When setting up a synchronization profile, the user can decide whether the client or the server has priority when synchronizing data.

For PIM Objects this is correct. For e-mail this depends on the mail infrastructure installed with the Open-Xchange Server. Some mail systems may only support PUSH for the INBOX.

No, maybe later.

It is possible to send e-mails and faxes from within Word via the OXtender 2 for Microsoft Outlook . It isn't necessary to start Microsoft Outlook. This is possible via an attend/unattend mode

This is correct

This depends on the Outlook Version. From Outlook 2003 a Unicode PST can store up to 20 GB.

Yes, this limit actually exists and you can only store that number of objects in one folder. Objects exceeding that limit need to be stored in a separate folder or in a subfolder.

Yes, for example, it is possible to send e-mails and faxes from within Word via the OXtender 2 for Microsoft Outlook . It isn't even necessary to start Microsoft Outlook.

Yes, the synchronized directory tree is conform

The goal for the new Open-Xchange OXtender has been to provide a native integration between Microsoft Outlook and Open-Xchange Server. Some special features of Microsoft Outlook (e.g.

OXtender for Business Mobility (7)

OXtender for Business Mobility

Yes. There is an experimental feature which allows synching all folders. It can be enabled by editing the eas.properties file:

The OXtender for Business Mobility is based on the Universal Synchronization Module which is released together with the OXtender.

The OXtender for Business Mobility is a pure server-side addon to Open-Xchange Server. It integrates into the Open-Xchange Server stack and does not need to run on a separate machine.

Open-Xchange provides a comprehensive quick installation guide. Please note that Open-Xchange Server 6.10 or newer is required to operate the OXtender.

Nokia promotes the Symbian/S60 platform for most of its smartphone devices. They offer an EAS client "Mail for Exchange" for free download and use.

The OXtender for Business Mobility supports a wide array of platforms that are compatible to the ActiveSync protocol.

The OXtender for Business Mobility is an extension to the Open-Xchange Server enabling Exchange ActiveSync capabilities.

OXtender for Mac OS X (Discontinued Support) (8)

All mobile devices connected to the Mac, like iPhones, iPods and cell phones from other manufacturers, as well as software from third-party ISVs that support iSync can access Open-Xchange data.

Even without a connection to the Internet, users can continue to work without interruption.

- Open-Xchange Server 6 SP4 Update 1 or higher.
- The Update 1 is available for all customers with a Open-Xchange Hosting Edition or Open-Xchange Server Edition Maintenance.

- Mac OS X 10.5 and up
- 26 MByte of storage space

If the user changes any data on their Mac OS X, the synchronization will be started after a 10 seconds waiting time via "Trickle-Sync".

Calendar, Contacts and Tasks: Objects will be regular synchronized via SyncServices. The following folders will be synchronized
- Contacts - Private Address book and the Public Address book

Via the configuration dialog, it is possible to enable the synchronization of the InfoStore files via access as Network Volume.

The OXtender for Mac OS X synchronizes Open-Xchange Server 6 with your Mac OS X computer. Data of the following modules will be synchronized:
- Calendar
- Contacts
- Task

Report Client (DE) (17)

Der Open-Xchange Report Client, welcher Informationen über alle angelegten Benutzer und deren Berechtigungen sowohl anzeigt als auch übermittelt.

Der Report muss einmal pro Monat geschickt werden.

Ist der richtige Maintenance Key vom Hauptprodukt Open-Xchange Hostig Edition bzw. Open-Xchange Server Edition im Report Client eingetragen?

Der Zugang wird sofort nach Eingang eines gültigen Reports wieder freigeschalten. Diesen können Sie sofort manuell ausführen.

Maintenance (Download von Updates) und Support werden unterbunden, wenn kein aktueller Report vorliegt. „Aktuell“ bedeutet jünger als 30 Tage.

Der Bezug der Maintenance benötigt den Nachweis einer gültigen Maintenance Subscription für alle auf dem Open-Xchange System betriebenen Benutzer.

Das Vertrauen in die Datensicherheit ist uns sehr wichtig, daher werden auch keinerlei persönliche Daten übertragen und der komplette Prozess ist lückenlos nachvollziehbar.

Der Reporting Client überträgt alle Daten über eine verschlüsselte HTTP-Verbindung. Die Verbindung geht immer vom Open-Xchange Server aus.

Open-Xchange oder ihr Open-Xchange Partner wird auf Sie zukommen, um die Unterlizensierung zu beheben.

Diese Situation ist nicht vorgesehen. Bitte wenden Sie sich an Ihren Open-Xchange Partner, Ihren Open-Xchange Ansprechpartner oder info _AT_ open-xchange.com

Das Versenden des Reports per Mail ist zur Zeit nicht möglich.

Die übertragenen Daten werden unpersonalisiert auf dem Open-Xchange System gespeichert.

Es werden keinerlei persönliche Daten übertragen. Übertragen werden ausschließlich der registrierte Maintenance Key und die Anzahl der angelegten Benutzer, sowie die Version des Servers.

Der Report schaltet genau den LDB Account frei, unter welchem der Maintenance Key registriert ist, welcher beim Report übertragen wird.

Nein, natürlich nicht. Weil Open-Xchange für die Community Edition auch keine Maintenance und keinen technischen Support garantiert.

Der Report Client wird nicht für Open-Xchange-Versionen benötigt, die auf Univention Corporate Server basieren.

Der Report Client wird für Open-Xchange Server Edition und Open-Xchange Hosting Edition ab der Version 6.14 benötigt.

Eine entsprechende Installationsanleitung erhalten Sie unter

Report Client (EN) (17)

The Open-Xchange report client which both displays and reports acitvated users with their permissions.

The report has to be sent once per month.

Is the right Maintenance Key from the main Open-Xchange Hosting Edition or Open-Xchange Server Edition registered in the reporting tool?

Access will be activated immediately upon receipt of a valid report. A report can be triggered instantly manually.

Maintenance (download updates) and support will be discontinued if there is no current report. "Current" means within 30 days.

Access of maintenance requires proof of a valid maintenance subscription for all Open-Xchange users operating at the respective installation.

Confidence in data security is very important. Therefore, no personal data will be transferred and the complete process is completely transparent and traceable.

The Report Client transfers all data over an encrypted HTTP connection. The connection is always started by the Open-Xchange Server and the mechanism provides no way to reach the server from outside.

Open-Xchange or the system integrator that implemented your Open-Xchange system will get back to you to address the sublicensing.

That's not possible. Please contact your Open-Xchange partner, your account manager at Open-Xchange or info _AT_ open-xchange.com.

No, it's currently not possible to send the report via e-mail.

The transferred data will be saved without personal information on the Open-Xchange system.

It will not transfer any personal information. Only the registered Maintenance Key, the number of created users, and the version number of the Open-Xchange installation will be transferred.

The report activates the LDB account, under which the Maintenance Key is registered that is transmitted within the report.

No, of course not, because Open-Xchange does not guarantee maintenance and technical support for Community Edition.

The report client is not required for Open-Xchange versions based on Univention Corporate Server.

It is required for Open-Xchange Server Edition, and Open-Xchange Hosting Edition starting with version 6.14.

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